Still get alerts/notifications when a live chat starts and tawk.to is logged out. webhooks pipedream and pushover

One of the frustrating annoyances with tawkto livechat is that it forces a logout every 7 days on all its apps ( iOS / Android / Windows / macOS ).
Whilst I understand why they do it, I’m a bigger fan of a “set and forget” approach.

On this page

Tawk.to is generally a fantastic service for it being 0€, it competes with other livechat services that are often in the twenties euros per month.

The challenge: still get notified when a livechat starts, even when our app is logged out.

The solution: webhooks, pipedream and pushover

Webhooks to the rescue

1. Create a webhook for incoming chats on tawk.to
2. Send it to a pipedream unique URL
3. Have pipedream call the pushover API

Acquiring a pipedream URL

any service that can chain webhooks / API requests can do this, but I picked pipedream

go over to workflows, and create a new workflow

Configure tawk.to incoming chat webhook

Go to the property you would like to receive alerts from, and go to Administration > Settings > Webhooks

that’s it for the tawk.to portion, now let’s set up pushover and configure what our incoming hook must do, once tawk.to calls pipedream

Pushover setup

We need to do a couple of things

1. Create a pushover account
2. Have all the people you want to notify do the same
3. Have the people you want to notify, send you their user key
4. on your side create a group with their user keys
5. grab the group key from the said group and store it somewhere [we will need this]
6. create an application/api from your pushover account
7. grab the application/api key and store it somewhere [we will need this]

Lets create our group/application keys

I created a group of 3 people to notify, I’ve collected their user keys and put them in a group

go to the main page of pushover, in the bottom we have to create an application key

Finishing pipedream

Head back over to pipedream and add a step under your previous webhook by clicking the little [+] below it and pick pushover

Message:

message: "{{steps.trigger.event.body.message.text}}"
url: https://dashboard.tawk.to/#/messaging/{{steps.trigger.event.body.property.id}}

Title:

Open tawk.to to chat to: {{steps.trigger.event.body.visitor.name}}

That’s it!

Make sure to save/deploy the workflow

Now when someone initiates a live chat, you will get notified regardless if you are logged in or out from tawk.to